Frequently Asked Questions

Ethics

All our skin care products are 100 % natural and free from sls's, synthetic fragrances, parabens and never tested on animals. They are inspired by nature and made with the finest plant based botanicals.
All our products are safety assessed and comply with the EU & UK cosmetic selling regulations.

Wholesale

We love to have our products available in independent stores, farm shops and at events, please send us an email to equinox_artisan@outlook.com for more information. 

Shipping

Please allow 3-5 working days for your order to be processed and dispatched. UK orders will be shipped 2nd class standard delivery via Royal mail. If you wish for your items to be shipped tracked please send us a message to adjust your shipping costs.

We cannot be held responsible for any lost packages and obtain proof of postage for every order we send out, but will support you and work together in any way we can to help track down any lost parcels.

Refunds/Returns
  
Due to hygiene reasons we are unable to offer any returns for any of our products. If for any reason you are unhappy with your order please get in contact so we can resolve the matter speedily for you.